terms & conditions
1. Parties to this agreement
In this user agreement we refer to “espoo” as:
espoo bvba, with head quarters at:
Vlaamse Kaai 57
T +32 32375797
F +32 32378338
VAT Number: BE0871.262.908
In this user agreement we refer to the “user” as:
Any private individual, institution or company that has access to, makes use of or orders on this website.
This user agreement contains the terms and conditions of the use of www.espoo.be web service, property of espoo. When a user places an order on this website, he or she accepts explicitly that the below conditions alone apply to the sale, excluding the client’s own general or specific conditions, unless otherwise specified by written agreement between espoo and the user.
espoo reserves the right to refuse orders without providing reasons.
2. Use of the website
All services on www.espoo.be are intended for users who live/which are located in European Union countries or in Norway or Switzerland. All orders from outside of the above mentioned geographical areas, should be done by e-mail. espoo will reply those requests by e-mail with all the information on prices and conditions that apply.
The user declares that he/she is over the age of eighteen when placing an order.
3. Intellectual Property Rights
The content of this website including brands, images, logos, drawings, sound, data, product- or company names, text, etc. is protected by worldwide copyright and other proprietary laws and treaty provisions.
espoo grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without prior written authorization from espoo.
4. Limitation of liability
All information found on this website is general information and is not adjusted to personal or specific circumstances. Therefore the information cannot be considered as a personal, professional or legal advise to the user.
espoo makes great efforts to ensure that all the information on this website is complete, correct, accurate and updated. Despite these efforts, inaccuracies can always occur in the given information. Should the rendered information contain inaccuracies or should specific information on or through the website not be available, espoo will put in the greatest effort in order to rectify this as fast as possible.
However, espoo cannot be held liable for direct or indirect damage which results from the use of the information on this website. Should you find any accuracies in the information placed at the user’s disposal through this website, please contact the website administrator at firstname.lastname@example.org.
The content of the website (links included) can be adjusted, altered or completed at all times without any prior notice. espoo will not guarantee the proper functioning of the website and cannot be held liable in any way for bad functioning or a temporary (in)availability of the website or for any form of direct or indirect damage, which would result from the access to or the use of the website.
On no account can espoo be held liable against anyone in direct or indirect, particular or other way for damage caused by the use of this website or other, especially as a result of links or hyperlinks including and without any restriction, every loss, work interruption, damage done to programs or other data of the computer system, software of or other of the user.
The website may contain hyperlinks or pages of third parties or may refer indirectly to these pages. Setting up links to these websites or pages on no account implies the implicit approval of their contents. espoo explicitly declares it has no authority over the contents or the other characteristics of these websites en can on no account be held liable for their contents or their characteristics or for any other form of damage as a result of its use.
5. Products and prices
All products offered by espoo on this website are described as accurately as possible. The price offers and product prices are the prices displayed for the item on the website at the time of ordering. Shipping costs are additional to the product price. Shipping costs can be seen in the "Shopping bag" page. All the product prices and delivery charges are displayd in euros (EUR) and include the Belgian VAT (21%).
6. Ordering and payment terms
When an order is placed on this website the binding sales agreement between the user and espoo is reached when the user receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed. Unless otherwise agreed by espoo, payment must be received by espoo prior to acceptance of an order. espoo reserves the right to reject any order in its sole discretion.
7. Jurisdiction and settlement of disputes
This user agreement and all terms and conditions of this website are subject to the laws of Belgium. Any dispute related to this website, its services or these terms and conditions shall be settled by the Court of Antwerp, Belgium.
Your privacy is important to us. espoo will not submit any information supplied by the customers to third parties. We only demand the customers information essential to ordering of and billing for our products. E-mail addresses and phone numbers are required to confirm the orders and contact the customer in case of possible problem situations.
We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
- To identify you
- To customize our site for you
- To help improve navigation
Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so. If you reject cookies, Google Analytics Statistics capture only a subset of the information necessary to generate all trafic reports.
shipping costs & delivery times
|landen||levering||gratis bij||geschatte levertijd *|
|België||€ 7.00||> € 75.00||2-3 dagen|
|België - Meubels||€ 65.00||> € 1000.00|
|Denemarken (excl. Faeroër en Groenland)*||€ 10.00||> € 300.00||3-4 dagen|
|Duitsland||€ 10.00||> € 300.00||2-3 dagen|
|Duitsland - Meubels||€ 85.00||> € 5000.00|
|Frankrijk||€ 10.00||> € 300.00||3-4 dagen|
|Frankrijk - Meubels||€ 85.00||> € 5000.00||3-4 dagen|
|Hongarije*||€ 19.00||> € 300.00||4-6 dagen|
|Ierland*||€ 29.00||> € 300.00||3-4 dagen|
|Italië*||€ 19.00||> € 300.00||4-6 dagen|
|Letland*||€ 45.00||> € 300.00||4-6 dagen|
|Litouwen*||€ 45.00||> € 300.00||4-6 dagen|
|Luxemburg||€ 10.00||> € 75.00||2-3 dagen|
|Luxemburg - Meubels||€ 75.00||> € 5000.00|
|Malta*||€ 49.00||> € 300.00||4-6 dagen|
|Nederland||€ 7.00||> € 75.00||2-3 dagen|
|Nederland - Meubels||€ 75.00||> € 2500.00|
|Noorwegen*||€ 15.00||> € 300.00||5-6 dagen|
|Polen*||€ 29.00||> € 300.00||4-6 dagen|
|Portugal*||€ 45.00||> € 300.00||4-6 dagen|
|Roemenië*||€ 29.00||> € 300.00||3-4 dagen|
|Slovakije*||€ 29.00||> € 300.00||4-6 dagen|
|Slovenië*||€ 29.00||> € 300.00||4-6 dagen|
|Spanje*||€ 29.00||> € 300.00||3-4 dagen|
|Tsjechië*||€ 29.00||> € 300.00||4-6 dagen|
|Verenigd Koninkrijk||€ 19.00||> € 300.00||4-6 dagen|
|Verenigd Koninkrijk - Meubels||€ 95.00||> € 5000.00||4-6 dagen|
|Zweden*||€ 29.00||> € 300.00||3-4 dagen|
Espoo relies on bpost and GLS courier services to ship all our orders. more info here
* These countries have a non standard shipping fee for furniture items. Please contact us by e-mail on info@espoo for a quotation of transport. For all countries from outside of the above mentioned geographical areas contact us by e-mail on email@example.com.
espoo relies on Bpost and UPS courier services to ship all orders of small objects and accessories. Orders are delivered to the delivery address provided by the customer while making the order. Deliveries are done Monday-Friday during regular business hours. Orders will always be delivered at ground floor. If no one is available at time of delivery, the courier will pass by the next business day for a second delivery. To avoid not being at home at time of delivery, we recommend you to give up your work address as delivery address.
If the order includes several items that have different delivery times, the items will be sent together when the order is complete. If desired, the items that are on stock can already be picked up in our shop.
Furniture and big items will be delivered by specialised transport. All furniture deliveries are done at ground floor at the entrance of the house/building, performed by 1 person/driver. The driver might ask the customer to give him a hand while unloading the products. If you want a delivery on the upper floors, this is possible on request with extra delivery charges. Please contact us by e-mail on firstname.lastname@example.org to get a quotation for this type of delivery.
When your order is ready for delivery, we will contact you to arrange a time of delivery.
All items in stock will be shipped the next business day. For estimated delivery times to your country, please check the list above. Orders can also be picked up in our showroom. When ordering an item out of stock, espoo is not responsible for any delays by the supplier. Therefor no compensation can be demanded.
refunds & exchange
The Belgian law on trade practices and the information and protection of consumers of 14 July 1991 allows the purchaser to inform the seller that he/she has decided not to proceed with the purchase within 14 working days of receipt of the item. The item must be returned in its original packaging with any enclosed documentation within 3 working days after this announcement. If the product is not in its original condition we will charge a handling fee of 25 Euro.
Please note that discounted & sale items cannot be returned or refunded!
We will refund your order as soon as we have received the returned item. The shipping costs to return the item are at buyer’s charge.
If the item you receive is different from the item ordered, or if it arrives damaged, please return it within 7 days of receipt. Upon receipt of the returned item, we will refund your order as well as your shipping fees. Only shipping costs for return via regular post will be refunded.
espoo reserves the right to reject returned items or refuse a refund if the items have been damaged by the customer or if they are not returned in accordance with our Return Policy.
If you would like to return a product, send it to:
Vlaamse Kaai 49-50
If you have placed an order that you wish to change or cancel, please contact us by phone (see phone number at contact details) within 3 days after the order has been done. Once your order has been shipped, you will receive a full refund for the value of the merchandise (incl. VAT) only. Shipping and handling costs will not be refunded.
If you need any help, please give us a call or e-mail us :
T +32 32375797
Or use the form on our contact page